Refund and Returns Policy

Effective Date: December 23, 2024

At NYC Model Castings, we are dedicated to providing exceptional opportunities and experiences. To ensure clarity and maintain the highest quality of service, the following policies regarding refunds, returns, and rescheduling apply:

All Sales Are Final
All purchases, including castings, memberships, photo shoots, and video shoots, are non-refundable and non-transferable. By completing your purchase, you confirm your understanding and agreement to this policy. This helps us manage resources and schedules efficiently to provide the best experience for all participants.

Rescheduling Policy for Photo and Video Shoots
We understand schedules can change. You may reschedule your photo or video shoot by providing at least 48 hours’ notice before your scheduled session. Requests made less than 48 hours before the session cannot be accommodated, and the session will be forfeited. To reschedule, please contact us via email or phone as soon as possible.

Memberships
Membership fees are non-refundable and cannot be canceled or refunded once payment is processed. Memberships provide exclusive access to resources, opportunities, and events, which are planned in advance to deliver consistent value to our members.

No-Show Policy
Failure to attend a scheduled photo or video shoot without prior notice will result in the session being forfeited without a refund or rescheduling option. This ensures fairness to our team and other participants.

Contact Us
If you have questions about this policy, please contact us via email or phone. We’re here to help and happy to assist with any concerns or scheduling needs.

We appreciate your understanding and look forward to helping you achieve your goals. NYC Model Castings reserves the right to modify this policy at any time without prior notice. Updates will be reflected on our website.